✅ Tenovu Supply – Frequently Asked Questions (FAQ)

💳 Ordering & Payment
Q: Where can I buy Tenovu Supply products?
A: Our products are available exclusively on our official Amazon store. We do not authorize third-party sellers on other platforms.

Q: What payment methods are accepted?
A: All major credit cards, debit cards, PayPal, and Amazon Pay are accepted directly through Amazon checkout.

🚚 Shipping & Delivery
Q: How long does shipping take?
A: Shipping times depend on the option you select at checkout on Amazon. Standard shipping usually takes 3–5 business days, while expedited options are also available.

Q: Do you offer free shipping?
A: Yes, Amazon Prime members get free two-day shipping on eligible items. Non-Prime customers can still enjoy free standard shipping on qualifying orders.

Q: How do I track my order?
A: Once your order ships, Amazon will send a tracking link to your email or you can view it directly in your Amazon account.

📦 Returns & Refunds
Q: What is your return policy?
A: All returns and refunds are handled directly through Amazon’s A-to-z Guarantee. Most items are eligible for return within 30 days of delivery if they are unused and in original condition.

Q: What if my order arrives damaged or defective?
A: Please contact Amazon customer service through your order page. Amazon may issue a refund or replacement at no additional cost.

🧰 Product Information
Q: Are your products beginner-friendly?
A: Absolutely. Our kits are designed to be simple, practical, and easy to use—no prior experience required.

Q: Do your products include instructions or guides?
A: Many of our sets include helpful tips or guides. If you need additional support, feel free to contact us at support@tenovusupply.com.

🔐 Store Policies & Support
Q: Is it safe to shop with Tenovu Supply?
A: Yes. All transactions go through Amazon’s secure checkout system, backed by their A-to-z Guarantee.