FAQ - Store
✅ Tenovu Supply – Frequently Asked Questions (FAQ)
💳 Ordering & Payment
Q: Where do you ship from?
A: Orders are shipped from U.S.-based fulfillment centers to ensure fast and reliable delivery across the country.
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, Shop Pay, Apple Pay, and Google Pay. (Flag: PayPal removed — add it back if you have it connected in Shopify)
Q: Can I cancel or change my order after placing it?
A: We process orders quickly, so please reach out within 1 hour of placing your order if you need to make changes. Email us at support@tenovusupply.com.
🚚 Shipping & Delivery
Q: How long does shipping take?
A: Standard shipping usually takes 3–5 business days. Expedited shipping (if selected at checkout) typically arrives in 1–2 business days. (Updated to align with your shipping policy)
Q: Do you offer free shipping?
A: Yes, we offer free standard shipping on all U.S. orders. Expedited options are available at checkout for an additional charge. (Flag: Confirm this is accurate for your Shopify store before publishing)
Q: How do I track my order?
A: Once your order ships, you'll receive a tracking link via email with real-time updates.
📦 Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery for items that are unused and in their original condition. Please visit our Returns & Refunds Policy for complete details.
Q: What if my order arrives damaged or defective?
A: Contact us within 7 days of delivery with your order number and clear photos of the issue. We'll be happy to send a replacement or issue a refund. In most cases, no return is required.
🧰 Product Information
Q: Are your products beginner-friendly?
A: Absolutely. Whether you're trying something new or just looking for reliable tools, our products are designed to be simple, practical, and easy to use. No experience necessary.
Q: Do your products include instructions or guides?
A: Many of our products include helpful tips or instructions. If you need additional support, just contact us. We're always happy to help.
Q: Where can I buy Tenovu Supply products?
A: You can shop directly on our website or find us on Amazon, TikTok Shop, and eBay. We only sell through these official channels. We do not authorize third-party sellers on other platforms.
🔐 Store Policies & Support
Q: Is it safe to shop on your site?
A: Yes. Our website uses secure encryption technology to protect your information. For more details, see our Privacy Policy.
Q: What if I buy something and it goes on sale shortly after?
A: If your item goes on sale within 7 days of purchase, we'll refund the difference. Just email us with your order details.
Q: Will you be offering more products in the future?
A: We're always working on new ways to bring high-quality, practical home goods to our customers. Join our newsletter to stay updated on what's coming next.